Pilot Earns Tech Innovator Award

With MuleSoft platform, the Knoxville, Tenn.-based retailer has been able to deliver new features to our guests, including mobile payment and real-time parking availability data to professional drivers. Pilot Flying J has been awarded MuleSoft’s 2018 Tech Innovator Award for most transformative customer experience. The award was presented recently in San Jose at MuleSoft Connect […]

Prepaid Helps Foster Loyalty

The prepaid category is evolving at a fast clip, allowing convenience retailers more options to engage customers, whether it’s through more card sales or more loyalty participation. By David Bennett, Senior Editor This Mother’s Day, U.S. spending is expected to hit a near-record high, second only to last year’s $23.6 billion. That’s a lot of […]

Delivering the Goods for a New Customer Experience

C-store innovators like Chicago’s Foxtrot Market are integrating e-commerce to craft a new customer experience. By David Bennett, Senior Editor According to a January 2018 survey from orderTalk, an online ordering software provider, at least 45% of U.S. adults believe within the next 12 months, they will increase their use of online ordering, with nearly […]

Delivering the Goods for a New Customer Experience

C-store innovators like Chicago’s Foxtrot Market are integrating e-commerce to craft a new customer experience. By David Bennett, Senior Editor According to a January 2018 survey from orderTalk, an online ordering software provider, at least 45% of U.S. adults believe within the next 12 months, they will increase their use of online ordering, with nearly

Weigel’s Succession Plan Begins at the Top

In this edition of Executive Corner, Bill Weigel outlines a blueprint for producing tomorrow’s industry leaders. By David Bennett, Senior Editor Of all the responsibilities convenience owners and operators share, preparing for the future is perhaps the most daunting. Industry veteran Bill Weigel, founder and chairman of Weigel Stores Inc., explains how succession planning can

Sprint Mart Is Now Running Ahead

The growing Mississippi c-store chain recently turned to the cloud to better navigate its workforce issues. By David Bennett, Senior Editor Victory Marketing LLC., which does business under the name Sprint Mart, is like many convenience operators when it comes to the necessity of having to balance workforce requirements amidst business expansion. Located in Ridgeland,

Fasel Focused on Family Express

Because of his imperative role at Family Express and the positive impact he makes on the company’s customers every day, CSD this year is recognizing Ryan Fasel as a category management leader. By David Bennett, Senior Editor When Ryan Fasel came to Family Express Inc.nine years ago, his role as a category manager was challenging

M-PACT Show Hints at the Future

Fashioning a good foodservice program can boost a retailer’s economic buoyance. As M-PACT 2018 wound down in Indianapolis, one general session directed at convenience retailers included economic outlooks that could affect the industry in 2018 and another addressed how c-stores can shape their own futures by creating a better experience for customers. In a session