Delivering the Goods for a New Customer Experience

C-store innovators like Chicago’s Foxtrot Market are integrating e-commerce to craft a new customer experience. By David Bennett, Senior Editor According to a January 2018 survey from orderTalk, an online ordering software provider, at least 45% of U.S. adults believe within the next 12 months, they will increase their use of online ordering, with nearly […]

Delivering the Goods for a New Customer Experience

C-store innovators like Chicago’s Foxtrot Market are integrating e-commerce to craft a new customer experience. By David Bennett, Senior Editor According to a January 2018 survey from orderTalk, an online ordering software provider, at least 45% of U.S. adults believe within the next 12 months, they will increase their use of online ordering, with nearly

Weigel’s Succession Plan Begins at the Top

In this edition of Executive Corner, Bill Weigel outlines a blueprint for producing tomorrow’s industry leaders. By David Bennett, Senior Editor Of all the responsibilities convenience owners and operators share, preparing for the future is perhaps the most daunting. Industry veteran Bill Weigel, founder and chairman of Weigel Stores Inc., explains how succession planning can

Sprint Mart Is Now Running Ahead

The growing Mississippi c-store chain recently turned to the cloud to better navigate its workforce issues. By David Bennett, Senior Editor Victory Marketing LLC., which does business under the name Sprint Mart, is like many convenience operators when it comes to the necessity of having to balance workforce requirements amidst business expansion. Located in Ridgeland,

Fasel Focused on Family Express

Because of his imperative role at Family Express and the positive impact he makes on the company’s customers every day, CSD this year is recognizing Ryan Fasel as a category management leader. By David Bennett, Senior Editor When Ryan Fasel came to Family Express Inc.nine years ago, his role as a category manager was challenging

M-PACT Show Hints at the Future

Fashioning a good foodservice program can boost a retailer’s economic buoyance. As M-PACT 2018 wound down in Indianapolis, one general session directed at convenience retailers included economic outlooks that could affect the industry in 2018 and another addressed how c-stores can shape their own futures by creating a better experience for customers. In a session

Hanke Brings Experience to Maverik

Utilizing modern means and methods are a necessary part of being a category manager in today’s convenience store industry. Travis Hanke counts his well-rounded industry knowledge as perhaps his sharpest tool. By David Bennett, Senior Editor Travis Hanke wouldn’t say he’s cutting edge, but in terms of the latest and greatest in category management, you

Opening the Door to Foodservice Delivery

While more convenience retailers are mapping out how to deliver food items to customers, 7-Eleven is molding its next model of innovation. By David Bennett, Senior Editor As convenience retailers labor to distinguish their foodservice program, some c-stores have added off-site delivery as part of the package. For example, Wawa Inc. recently announced the company